Terms and Conditions - Orobium Rent
These are the general conditions applicable to all reservations. If any exception, it will be indicated in the apartment description.
These conditions will govern relations between Orobium Rent, owner of the website and people who make reservations with us (hereinafter, the CUSTOMER).
Payment
Pending balance.The pending amount to pay will depend on the general conditions of each owner, full payment must be made on our website with all our methods of payment or on the date of entry into the apartment. You should not pay anyone without our consent and you will receive instructions from both the apartment file as well as the confirmation.
Refundable deposit. To cover possible damage to the apartment, upon arrival the customer must pay a deposit via credit card, such amount will be registered in the apartment file.
This amount will be refunded after your stay as long as all conditions are met. It must be made by credit card. If exceptionally made in cash, the refund shall be made by transfer and the expenses covered by the customer.
The deposit will be retained in whole or in part if damages caused to the apartment by the customer are detected during your stay or you do not respect the rules of coexistence marked by each owner. Also, an extra cleaning fee (may vary depending on each apartment when the apartment is not returned in a clean and reasonable order (dirty kitchen, excessive trash or disorder) will apply.
All inclusive
The amount of the reservation includes VAT (10%), water supply, energy and telecommunications.
It´s not included:
- Additional services that the client can hire.
- Barcelona: The entrance to the apartment before the usual time (15h00) and departure after the deadline (11h00) and entrance fees after a specified time (each marks its ins and outs)
- Baqueira: The entrance to the apartment before the usual time (17h00) and departure after the deadline (11h00) and entrance fees after a specified time (each marks its ins and outs)
Cleaning
Each booking includes a final cleaning of the minimum stay which has to be paid separately to the price and daily or weekly cleaning can be hired depending on the apartment. All apartments will be equipped with sheets and towels. However, the customer is responsible for cleaning the apartment, the disposal of waste generated and leave in clean and appropriate conditions.
Number of guests It is forbidden for more than the indicated number of people in the reservation to stay in the apartment hired (except children under 2 years old) guests, unless authorized by Orobium Rent and upon previous payment of the price increase.
Cancellation and rebooking
This will depend on the cancellation conditions of each apartment.
Responsibility
Use of the apartment. When making a reservation on our website, the customer and his companions commit to make proper use of the rented apartment, exempting in any case Orobium Rent any liability for damages that could cause this use.
Valuable items. Orobium Rent is not responsible for valuables that the customer carries and / or deposits in the apartment. You can purchase additional insurance or look in the file for each apartment if you have a safe available.
Damage. The customer is responsible for damage caused on the floor, except for the normal wear and tear caused by everyday use of the floor. If you lose the keys you must pay the costs of copying and / or changing the lock.
Other conditions
Pets. It will depend on each apartment, see the page of each apartment or contact our reservations department.
No smoking. It is not allowed to smoke in the apartments, except on balconies, terraces, patios and gardens. In case of violation of this policy you may be expelled and charged all or part of the deposit.
Specific apartment rules. The rules are delivered on arrival and guidelines of good performance such as keeping silent at certain times, or compost deposit are established. RESPECT FOR OTHERS IS THE MOST IMPORTANT, as well as the environment.
Clearly we must respect these rules, which are often common sense and facilitate coexistence with other neighbors. It is important to respect the neighbors’s sleep for this reason we ask our guests not to perform noisy activities, especially between 22:00 and 8:00 am. It is also important to avoid any actions that might disturb neighbors such as loud music, noise, etc. Parties and the entry of people not staying in the apartment are totally prohibited to respect the neighbors’s sleep and will result in expulsion from the apartment if this rule is not met. It is essential to make good use of the common areas of the building where the tourist housing is and to behave civilly both in the tourist housing as well as in the building.
Orobium Rent is firmly committed to the environment, all towels, sheets etc. are specially treated, do not use more water than needed and turn off all lights in the apartment when you are not there. Everyone wins.
Breach. Serious breach and / or repeated by the customer or their companions of the above-stated conditions shall grant Orobium Rent the right to demand the immediate abandonment of the apartment, without compensation and under the rules of each apartment to stay with the deposit of the same.
Booking an apartment with Orobium Rent implies acceptance of these general conditions, as well as the jurisdiction of the courts and tribunals of Barcelona.
Personal information.In compliance with Article 5, paragraph 1.a) of Law 15/1999, Protection of Personal Data, we inform the customer that the personal data provided will be incorporated into a file duly registered in the register established for this purpose by the data Protection Agency, and will serve for the effective delivery of services contracted. Only those employees and suppliers who need to know such information in order to provide such services have access to them. In any case, the customer can exercise their rights of access, opposition, rectification and cancellation under the Act.
Arrival. The entrance to our apartments is from 15h00 in Barcelona and from 17h00 in Baqueira. If you want to enter the apartment before the scheduled time, please let us know to arrange, and if possible, we will make an effort to have the apartment ready before that time. There will be an extra cost depending on the apartment if you arrive after 20:00 in Barcelona and 22:00 in Baqueira.
Departure. The apartments must be vacated for cleaning maximum at 11h00. If you want to leave the apartment between 11h00 and 18h00, please let us know to organize, if possible.
CLAIM POLICY
In the case of not being satisfied with the service received, you can communicate it through our email: susana@orobium.es and you will receive a response within a maximum period of 5 days.
If the claim is related to a service that had been requested or was included in the reservation, but it has not been possible to provide or it has not been possible to give an alternative (whether it has been accepted or not), it will be assessed first if it has been for reasons of force higher, or, if it has been due to an incident. Each case will be evaluated individually and compensation will be offered in the form of a coupon or partial refund, depending on the situation in which it occurred.
If the claim is for reasons beyond the control of the company, no financial compensation will be offered.
In our central office we have a complaint form.
Cancellation and modification of reservations
The cancellation policies of each apartment will determine the right to receive a refund for the stay, in the event of no-show. The refund will be made in the same payment method in which it was made. In the case of being by card or by transfer, it will be returned to the same account from which it was made. It will be discounted a 5% on the amount to be returned for management expenses. And the refund will be made within 120 days from the day it was requested, as long as it was not due to force majeure. In such case the refund could be delayed.